For signing into Zendesk select the sign in button at the top right hand side of the screen.
The following screen appears.
1. You can sign in using your email address or your social media account.
Note if you do not have a log in, you will need to speak to your BDM Manager at Blackhawk. Or, you can select sign up located on the bottom of the page.
2. Once you have entered your email address and password it will allow you access to the Blackhawk Zendesk.
3. Once logged in you are able to see more information available in our Knowledge Base.
The following screen will be shown. This screen allows you to view all of the tickets that have been raised as well as the status of each ticket. You are also able to search for a specific ticket or groups of tickets. You also have the option of filtering the view by status of the ticket.
If you have been cc’d on any ticket it will show under the “requests I’m cc’d on”.
If you are a Manager wanting access to your organisations tickets, you will need to contact the customer care team directly, to provide permissions to access this is only once you have access to the system.
If you are a Manager with access to your organisations tickets you are able to view these tickets under “Organisation Requests.”
At the top of the page it shows you any contribution that is made under the community part of the knowledge base.
Note like any log in service you can sign out, change your password, view your profile and view your activities by selecting your name on the top right hand of the page.
You will also notice that the submit a request, is located on the top right hand side next to your name.